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His Excellency, Mr Admin...

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His Excellency, Mr Admin...

Postby Get Real! » Wed Jun 06, 2007 2:04 am

His Excellency, Mr Admin...

Why is it that around twice a week I get a "page not found" error when trying to reach this site? It can last for half a day or for the whole day and renewing the IP and similar little tricks don't help. Yes, I'm a Cyta/I-Choice subscriber and use the now standard "speedtouch".

Regards, Dufus
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Postby Admin » Wed Jun 06, 2007 8:48 am

Hello,

The problem is not with Cyta/I-choice but Cytanet/Netrunner.

The server has a 100% uptime for several months now. However a few people have reported this issue before. All without exception were using Cytanet/Netrunner.

You can try to contact the Cytanet support while you are having the problem (tel: 8000-8080). This will probably solve the issue for you, at least temporarily.

In the past I talked to their support many times but nothing was done to permanently solve the problem for all their users.

I am sorry but there is nothing more that I can do except from advising you to change ISP. The service you get from Cytanet is the worst you could get for your money and I am not saying this because of the issue. Otenet, Netway and Wavespeed are much better ISPs. Otenet is also cheaper than Cytanet.

Thanks
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Postby Svetlana » Thu Jun 07, 2007 7:27 am

Hi Admin

I have the same problem and do not use Cytanet but a satellite ISP


Cheers

Lana
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Postby Admin » Thu Jun 07, 2007 9:49 am

Hello Lana,

The reasons in your case might be different. How often do you have this problem?
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Postby Svetlana » Thu Jun 14, 2007 5:40 am

Hi Admin

the problem was most days, last month, I would even 'lose' the site when moving from page to page, but it has been better over the last week.

Lana
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