Cyprus-Forum.com

[Get Real!]

Here’s another one slacker…

If a device can store BIOS information then it *must* have a battery on the board of some sort.

Find it, remove it and restart it so it goes back to factory default.

that's your step by step?...NOPE that's not the way to do it....

NEXT

I threw that in to see your reaction… a router won’t have a battery because it doesn’t have a system clock to update!

Gotcha!

[boomerang]

Here’s another one slacker…

If a device can store BIOS information then it *must* have a battery on the board of some sort.

Find it, remove it and restart it so it goes back to factory default.

that's your step by step?...NOPE that's not the way to do it....

NEXT

I threw that in to see your reaction… a router won’t have a battery because it doesn’t have a system clock to update!

Gotcha!

there is nothing to get...I am not sure as to how challenging you find it when I say step by step solution...

[boomerang]

still waiting for erol the smart ass to give us the solution he claims he found in no time...come on boy

[boomerang]

wow the silence from these so called techies is really deafening

[boomerang]

it will be in the thousands and for what $50

I don't know how the laws are over there but if you lose the case wouldn't you be paying those 1000s? Such companies have legal departments that deal with such issues so not a big trouble for them. And it seems you are making it really easy for them to prove that you are guilty... maybe easier than if you actually went to the shop, took something and run with it... and we already know that no shop or company would take no action because the item cost was low... otherwise they would be encouraging people to steal from them! And you have nothing to counter sue ... what you say might be valid as a bad review for their customer care but they did nothing illegal ... you did!

time will tell if the do or if they don't...I am prepared to take my chances on this one...legislation in this country provides as much protection for consumers as well as manufacturers...

[erolz66]

wow the silence from these so called techies is really deafening

What silence? Talk about belligerence. What you did was theft, plain and simple. Netgear are not responsible for the flash update failing. They would only be responsible if such failures were systematic and widespread and if they were it would be known all over the internet for a three year old router sold in such numbers and there is no such evidence. Netgear had NO obligation to provide you with telephone support to recover the device. To expect such support on a three year old product of the price it was is just ridiculous. YOU broke the thing with YOUR actions. It is almost certain it could have been fixed by following the instruction in this link which literally took me minutes to find.

http://kb.netgear.com/app/answers/detail/a_id/18989

You unfairly blame netgear for the flash update failure. You unreasonably expected and demanded a level of support you had no right to and netgear had no obligation to provide. When you did not get it you effectively stole a replacement router. Not the worst crime in the world but a crime none the less and publically announcing you have committed any crime is always stupid.

[erolz66]

time will tell if the do or if they don't...I am prepared to take my chances on this one...legislation in this country provides as much protection for consumers as well as manufacturers...

You think there is legal consumer protection for someone who takes out the internals of a broken device and swaps it with the internals of a new device and then packages up the broken device in the enclosure and packaging of the new one, re heat shrinks the packaging to make it look like it has not been opened and returns said old and broken device to the place they bought it from for a full refund pretending it was the new one? Are you fucking insane ?

[Sotos]

To expect such support on a three year old product of the price it was is just ridiculous.

Why? If it is as easy as the link you gave then it would take just 2 minutes to send him the link. Not doing so is clearly a sign of bad customer service.

[erolz66]

To expect such support on a three year old product of the price it was is just ridiculous.

Why? If it is as easy as the link you gave then it would take just 2 minutes to send him the link. Not doing so is clearly a sign of bad customer service.

It is not economically viable to offer such phone line support indefinitely on products of this price range - essentially home products. Whilst it may have taken a matter of 10 - 15 minutes of a 2nd level tech support person to establish what the issue was and what the likely remedy was and provide the link, if they provide such support to one person then they have to provide it to all. Even 15 minutes of such a person time is probably enough to wipe out the whole profit margin on such an item. In any case the chances are from what I have seen from boomerang if they were to have provided him with a link he would not have been satisfied. He would have demanded the tech person stay online whilst he tried the process or demanded a new unit on the false premise that the failure of the old one was netgears fault and responsibility. The fact is they can not offer such time unlimited phone support fairly and equally to all customers as this price point and hope to make any profit. What they can and do offer is online support via documentation which is what they do. You can buy a router of similar specification from say CISCO at 5 - 20 times the price that would have such phone line support and if you business is dependent on internet access and you have little knowledge of the technology yourself then such a higher priced product along with the higher levels of support may well be a good idea. The fact is given the kind of margins on devices like this netgear have already lost money on this sale, just in dealing with boomerangs demands for support he was never entitled too in the first place, let alone the fact that he has also stolen an entirely new router and not paid for it.

[boomerang]

what the support page said is quite possible I explored a different route that actually took 2 minutes to restore the router...I timed it...
to say I would not be happy if they gave me the solution is quite untrue...as to my letter I pleaded with them for fucking 2hrs...knowing they can't just give me a new router over the phone so the pleading was actually for the solution...and not a new router...they chose instead to go the extortion way...a new router even though the same part number different graphical interface, and the config file we saved actually didn't help...we still had to reconfigure it from scratch...more pain as we run a complex system...so I would have preferred my old router and not a new one...

I have been making VGA cards since the inception of VGA cards...we took calls for support, regardless if the VGA card was under warranty or not and some calls on a low end VGA card costing $30 people would call you and ask how to install drivers...you say right click on the desktop and they will say where is that...painfully we had to guide them through...so again supporting ones product is a must and in this country they have protection...on a $30 item the margin is not even $3...taking 20 minutes to guide them through their problem over half an hr, kinda wipes all the margin and digs into cost...but still we felt obligated as the law would have dictated and as word of the mouth advertising by return business...

As sotos said not only not willing to help but they did not even pointed me to the right direction...all they wanted was 6 and 12 month extra support...that was their objective...read my complain letter for them but then again lack of comprehension skills are eluding you to the point you are now reading minds....

In any case them willing to help as stated in their email to me, mind you now has being 6 days and no show, is an admission of responsibility as they had no way of knowing my next move...one option was to put it behind me and the other escalating, but as I said they had no way of knowing...so they tried to whitewash...the returned router was after 3 days of the initial contact...so no I did not enter this just to save $120...and get a free router...you must be nuts thinking of this...I am not hard over $120...especially when I am pleading with them for 2 fucking hrs for help...

As to why I did a firmware upgrade was because the I got a Microsoft surface and it would not hook onto my network, and after exploring all Microsoft avenues they suggested to upgrade the router firmware...and this is when shit hit the fan...can't really blame Microsoft for suggesting as such...now we realised the problem all along was we simply run out of IP address because of a sensitive new project we are involve in that used all the ip address...once cleared everything went back to normal...so yes on the hind site and maybe an oversight on our behalf caused the problem...still neatgear this highlighted other problems with netgear...

The point here when a company employee says we do not suggest firmware upgrades contrary to what the software says in the router this in itself is wrong....actually the new router upon entering the menu it tells you there is new firmware and if you want to upgrade...I asked this question in my letter for advice and clarification...again they did not suggest anything...in the old router you had to manually check as the software did not connect directly to the netgear servers....now I am pissed because the new router is connected to the netgear servers...security gone as far as I am concerned...not that they can't get in other ways...but so obvious, we are just not happy with it...

today we took the decision to trash the netgear products and instead go with D-Link...restoring at least some security....so again erol you are wrong in thinking my motivation was to get a "freebie"....as now we are facing a bigger challenge and greater expense in purchasing new equipment at a cost but atleast feeling more comfortable...

Simply they need to pick up their act and accept responsibility for their actions...make links available before the upgrade or a warning to say the least...but as said earlier extortion is the name of the game as all they want is to self fund their support operation that's all....
Customer support comes in all shapes and forms..and yes one can be customer searching by himself the bastard way or them doing a better job in supplying the customer with the link...and this link could have been inserted in their router...again in my letter I made recommendations to them...re read my letter to them...

people need to take a stand...you say I broke the law and you might be right on saying this but as a consumer i also have rights...hence as to why they appointed a L2...there are always 2 sides to every coin and as far as the law is concerned both sides can be right...
re-read my letter to them again and again...time will tell as they have my details...so stealing obviously was not the objective here because a thief generally does not really trails behind as who he is...but to you this was the objective...you are a fool for even going there...

In any case we decided to trash the netgear products and look for alternatives as we do not feel comfortable netgear snooping around via a direct connection to our servers...so there you have it...money was not the objective as we do not feel comfortable in this...

on a side note you yourself is breaking the law by residing on land that does not belong to you....we have judgements on this and I side Mr and Mrs Orams, were evicted from the land that they build a house on...does this mean you are a thief because you stated this in your forum you inherited your house from your dad and indeed belong to a GC, in other words your dad was peddling in stolen goods?...well according to the law you are...no ifs no buts on this one...why are you still hanging on something that does not belong to you?...it can quite rightly applied that the apple doesn't fall far from the tree?...hmm