So, for once I have to recognise exactly the opposite when dealing with ‘info@gesy’ they are a ray of light in a bureaucratic desert. I was having problems trying to register into the new GHS scheme through GESY, so I e-mailed them and explained the problem:
• I received an automatic ‘RECEIVED’ receipt immediately.
• Within seconds I received a ‘READ’ receipt ...... something usually unheard of from government dept’s. and many private organisations too.
• Less than a minute later I received an e-mail giving me a reference number and advice that they would respond in due course.
• Five minutes later I had an e-mail giving me the information and guidance I needed.
• I later had another small glitch and e-mailed them again and received exactly the same efficient response.
The whole thing was settled in less than an hour. I raise my hat to whoever is running this service and to the efficiency and competence of those on the front-line. Their performance could not have been bettered anywhere.
Compare that with the MoH!
Last year my wife needed a special blood test which was only available in Athens or the US. It took the MoH over nine months, 20+ e-mails (with zero response) and countless phone calls (mostly unanswered) from me before I eventually got a telephone call to say they had approved the application. A bit late as, having got fed up with waiting, I rang the Athens clinic who directed me to a laboratory in Nicosia. They took the samples and sent them to Athens by DHL for analysis and we got the results about 2 weeks later by both e-mail and original by ACS. The cost ......... just Eu100!!!!
So hats off once again to ‘info@gesy’ and may it be a sign that at last things will change in Cyprus and we can expect civil servants to accept responsibility for doing the jobs they are paid so handsomely to do?
) 
) I emailed GESY a few weeks later, just to confirm. That, using the email address on my registration. “Please can you just confirm, blah, blah”. The answer? “No. It’s against our data privacy rules”. 
